Policies & Procedures - KleanMia Corp

Cleaning Technician

At KleanMIA Home Cleaning Services, our professionals follow a cleaning system based on providing the best personal attention to each of our customers. Our cleaning Techs are trained to be more attentive to the small details, and less intrusive to the homeowner, especially to those who have chosen to work at home. Occasionally more than one cleaner may be needed due to the complexity of work or busy schedule. We do our best to limit rotation and the number of cleaners in your home.

Our techs have been rigorously background screened & drug tested prior to working with us, you can rest assured all our staff has integrity and is held accountable.

Right to Refuse Service

Firearms Prevention

We ask that any Firearms be secured on cleaning day. When in a home that has firearms in the open, as per our Insurance Policy, our Cleaners cannot clean around the area. Cleaners are instructed not to touch or handle any firearms. If we feel the Home is an unsafe condition, we may not clean at all.  If this is the case, we will not guarantee the cleaning requested.

We reserve the right to deny and/or terminate service because of safety concerns, inappropriate or uncomfortable situations, weapons on-premises, severe clutter & disconnected utilities.

Our employees have the choice to leave if the home is in an extremely unsanitary condition or they feel unsafe. If you book a cleaning that is unreasonable, the cleaners may refuse service on the spot and you will be charged the cancellation fee.

Cleaning Day Preparation

Your price for cleaning is based on the cleaners focusing all their time on cleaning, we ask that you take a few minutes to tidy up to allow the cleaners easy access to the areas and surfaces to be cleaned: floors, countertops, tabletops, etc. If you’d like our cleaners to do these tasks for you, call the office in advance so your cleaning fee can be adjusted for the additional time.

Pets

We will gladly work around pets, we ask that indoor activity is limited for cleaning efficiency & safety reasons, if your pet becomes anxious or presents a safety concern, KleanMIA Cleaning Service reserves the right to remove its employees from your home.

Our employees are instructed not to enter a house if they believe an animal is a threat, pets may behave differently if a family member is not present. If removal of our cleaning technician is due to aggressive pets, our cancellation policy will apply.

Service Fees

Please remember we give these instant prices based on our experience, but we may adjust the price based on the actual condition of the house. To ensure there are no surprises when we arrive and find that the job will require extra time we will call you to let you know, if we are unable to reach you the crew will have to leave and you will be charged the cancellation fee.

We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client’s standards, KleanMIA will contact the client to discuss price or service revisions if the cleaning time differs drastically from the original quote.

Payments

Payments are made at the moment you order the cleaning with a credit card once the client has clicked the “Book Now” button. Prior payments with Cash or Checks must be approved by our office.

Refund Policy

We do not offer refunds. We provide our clients the best possible service available, still we realize that we are Cleaning technicians are human, things from time may not go as planned, and that’s why we offer a 100% Customer Service Guarantee and we will return to your home within 48 hours to do anything over that was not done correctly. 

Recurring Service Discount

Recurring discounts start AFTER the first cleaning service, if you skip cleanings so that your cleaning’s frequency is lower than what you were set up for, your price will be increased to the pricing level for the lower frequency

Rate Increase

Client’s cleaning rate adjustments may be made at any time during the year should there be changes to the frequency of client’s established service schedule or home or living situation: remodel, change of address, number of people living in the home, a significant addition of furniture, etc.

Customer rate shall be increased annually, by an amount not-to-exceed 10% of client’s current rate.

Lockouts

Clients shall make the service location accessible to KleanMIA Cleaning Service technicians on the scheduled service day. If the team is locked out of Client’s home, every effort will be made to establish contact with the Client to arrange for entry into the home. If contact is not made within 20 minutes of the arrival to the home, the scheduled cleaning will be skipped, and the client is charged a $70 late cancellation fee. This fee is necessary to compensate the employees for unexpected loss of revenue and time travel. To avoid the fee make arrangements with our office to provide a key or gate code to gain entry to your home.

Rescheduling & Cancellations

Service reliability is extremely important because we reserve a time especially for you, we request that you give us a minimum of 24 Hrs. advance notice if you need to cancel or reschedule for any reason to avoid incurring a $70 cancellation fee.

Alarm

If your home is equipped with a security system, please ensure that it is in the off position or call our office with the code and proper instructions for use. If the code should change, please let us know so you do not incur a lockout charge.

Use of Homeowner’s Vacuum

If you request to use your vacuum, we will not assume or accept any liability for damage to the unit. Since we are not responsible for the maintenance of the vacuum, we will not be responsible for any repairs to it. This is important because if the vacuum is not in working order when we arrive to clean your home, we will not be able to perform any vacuuming of carpet and hard floor surfaces.

Cleaning Supplies

We provide the equipment and products needed to thoroughly clean your home. If you require us to use any of your cleaning product, please let our office know before we start the service.

If you require us to use your cleaning supplies, note that we are not responsible for any damage associated with those products. When this request is made, we ask that you have the cleaning products ready so we can perform our cleaning service as efficiently as possible.

Items We Cannot Clean

Mold removal is a specialty. We cannot be liable for any mold-related risks in client’s homes.

We cannot clean hoarding homes or areas containing any animal or human body fluids, blood, feces, vomit, urine, excretions, cat litter boxes or bird cages  .

Unreachable Areas & Heavy items

Due to our Liability policy our employees can’t climb higher than a step, or work outside of your home. Cleaners can’t move objects more than 35 pounds, if you would like cleaning behind furniture, please move it prior to cleaning.

Breakage/Damage & Loss Policy

While an occurrence is rare, the possibility of breakage or damage is present. Our cleaners exercise reasonable care when cleaning your home, and we carry insurance for damage or breakage caused by our cleaners.

We are not liable for damage that is caused by normal wear & tear, improper installation of an item in your home, valuable artwork, collectibles, or family heirlooms not disclosed during the booking process to our office, these items include but are not limited to the following; Valuable Artwork, Collectibles and Family Heirlooms. These items are expensive and impossible to replace due to its sentimental value. The client should point out such items to us before starting service. Please advise our office how you would like your fragile items handled and care.

Notification must be made within 24 hours to our office of breakage or loss of any personal items. Identical replacement is always attempted but not guaranteed.

Key Release

KleanMIA Cleaning Services does not ask to keep entry keys of your home. Therefore, do not offer a door key to any of our Cleaners without our office consent. 

In the event the client chooses to leave a door unlocked or a key placed under a mat or any other unsecured place for the cleaners to enter your home, KleanMIA Cleaning Service will not be held liable for any damages or theft to the client home.

Upon termination or cancellation of services, if for any reason at the client’s request KleanMIA has any keys of the client’s home, we shall return it to the client no later than 48 hours after termination of services.